Shohreh R Aftahi, PhDFeb 20, 20193 min4 Defined Customer TouchPoints that Connect You with Your CustomersEvery small business owner wants to create customer experiences that retain customers. Too often, this very critical business planning...
Shohreh R Aftahi, PhDAug 27, 20162 minWho Is In Charge?Today I received a text message from a client of mine that said, “I just got some very disturbing news at 8:20 am that my nephew...