Shohreh R Aftahi, PhDFeb 19, 20193 min read4 Defined Customer TouchPoints that Connect You with Your CustomersEvery small business owner wants to create customer experiences that retain customers. Too often, this very critical business planning...
Shohreh R Aftahi, PhDAug 26, 20162 min readWho Is In Charge?Today I received a text message from a client of mine that said, “I just got some very disturbing news at 8:20 am that my nephew...