Every small business owner wants to create customer experiences that retain customers. Too often, this very critical business planning process gets neglected. Creating your own Customer Touch Point System can provide a step-by-step process that prevents you from losing touch with your customers. Whether you have local customers, or your business is regional or global, think in terms of being intentional when connecting with each customer. Here are four defined Customer TouchP

What do the following all have in common? Low morale, low profits, lack of staff engagement, high turnover, rampant gossip. All of these can be attributed to a company being led by either a Watchmaker or a Beekeeper – Care to guess which one is the culprit? If you guessed Watchmaker, you’re right. Let’s chat through why. A Watchmaker, as referred to in James Fischer’s book, Navigating the Growth Curve, is a person who wants things that are predictable; something they can cont

Anyone can run a company during good times. When you are making money, it's easy to overlook some of the deeper issues that are lying beneath the surface just waiting for an excuse to move to the top of your company's list of challenges and create havoc. Paying attention, during good times and bad times, to these ten proven concepts will help your company weather today's storm and make sure the next one won't hit you so hard. Reconnect to every single client and ask them what

Selling is harder and more competitive than ever before, and it keeps getting harder to sell. In this digital market, customers have more access to product sources than was imagined before which makes it more difficult for salespeople to close the deal with potential customers. Companies and their sales teams have to be very analytical to identify their target market and study the customer behavior, understand their pain points before they even approach the prospect. Data sci

The pursuit of digital transformation affords leading companies the opportunity to disrupt established industries. Amazon is a great example, beginning in e-commerce and now entering the retail grocery business with a fully digital checkout process, allowing them to create the checkout-free grocery store. Moves such as this have led companies of all sizes to increase their focus on digital transformation. Technology is changing the way business is done, as we know it, and you

Most of us use elaborate procedures for managing our money. We examine the reasons why we select a specific portfolio to invest our money in and hire financial advisors, business attorneys, or other resources to make sure we are making sound investment decisions. Our time, in contrast, goes largely unmanaged. Although phone calls, emails, instant messages, meetings, social media, television…etc. eat up hours in every one of our days, we have few rules to manage those interact

Have you considered what is the fundamental business competency essential for success of an entrepreneur? There are many business owners and leaders that overwhelm themselves to a point of exhaustion compromising the success they could be realizing. The problem is that they do not function as an entrepreneur. The solution comes with understanding how an entrepreneur needs to function. There are specific competencies that are required to succeed in a given role. What is this